Delivery/Return policy

Delivery/Return Policy

We want you to be fully satisfied with your purchase.
If for any reason you are not, you may return your order under the following conditions:

Estimated Delivery

Delivery usually takes about 1–3 weeks, depending on your location. Customs inspections, public holidays, or courier delays may extend this timeframe.

Return Period

You may return any product within 30 days of purchase.
EU customers are entitled to a 14-day withdrawal period by law, starting from the date of delivery.
Defective or incorrect items can be returned even after this period in accordance with local consumer protection laws.
For other regions, local consumer protection laws may apply.

Return Conditions

A valid order number or proof of purchase is required.
Items must be unused, in original packaging, and with all included components.
Products showing signs of use, damage, or missing parts may not be eligible for a refund.

Exchange Policy

We do not offer direct exchanges.
If you wish to replace an item, please return it for a refund and place a new order.

Shipping & Refunds

Our mistake (defective or wrong item): We cover return shipping and issue a full refund, including original shipping fees.
Customer choice (change of mind, wrong order, etc.): Return shipping costs are the buyer’s responsibility, and original shipping fees are non-refundable.
International orders: Return shipping, duties, taxes, and customs fees are the buyer’s responsibility.
Refunds will be processed to your original payment method within 5–10 business days after the returned items are received and inspected. Processing times may vary depending on your payment provider.

Non-Returnable Items

Sale / Clearance items (Final Sale)
Free promotional gifts

Our Commitment

We care about the environment. Unnecessary returns create additional shipping emissions and waste. Please shop mindfully and reach out to us before returning if you need assistance.